Refund policy

Thank you for shopping with ADOVEIL. Your satisfaction means everything to us, and we want you to feel completely confident in every piece you choose. Please take a moment to review our return policy below.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible, your item must be:

  • In the same pristine condition in which you received it — unworn, unused, with all tags attached and in its original packaging.
  • Accompanied by your receipt or proof of purchase.

For reasons of hygiene, intimate apparel must be tried on over your own underwear and returned unworn, unwashed, with all liners and tags intact.

How to Start a Return

To begin, please contact us at support@adoveil.com with your order number.

We'll review your request and, once approved, send you clear instructions on how and where to return your package. Please wait for our confirmation before sending anything back — items returned without prior authorization cannot be accepted.

Unless your item arrived faulty, damaged, or incorrect, customers are responsible for return shipping costs. Once we receive and inspect your returned package, your refund will be processed promptly.

For any questions about a return, reach us any time at support@adoveil.com.

Damages & Issues

Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away and we'll make it right — at no extra cost to you.

Non-Returnable Items

For hygiene, safety, or practical reasons, the following cannot be returned or exchanged:

  • Intimate apparel or personal-care items that have been worn, washed, or used.
  • Personal-care and beauty goods.
  • Custom, personalized, or special-order products.
  • Perishable goods (food, flowers, plants).
  • Hazardous materials, flammable liquids, or gases.
  • Sale, discounted, or bundled/combo-deal items.
  • Gift cards.

We recommend reviewing our size chart carefully before ordering to help you choose the right fit. If you're unsure whether a specific item qualifies for a return, just ask us before you buy.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The same conditions apply — the item must be unworn, with tags attached and in its original packaging, and proof of purchase is required.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@adoveil.com and we'll be glad to help.